Call Centre Agent Wanted

Company: 3way Marketing

Location: Johannesburg, Gauteng

Salary: R6,000 – R16,000 per month

Job Type: Full-time, Permanent

Job Summary:

3way Marketing is seeking a Call Centre Agent (Warm Up/Lead Generation) in the Insurance Industry to join their Randburg team.

The role involves handling customer inquiries telephonically, providing accurate product and service information, verifying/authenticating client details, adhering to compliance and regulatory requirements, and escalating/refer queries/calls to the relevant department for action.

The successful candidate should have at least 3 months of experience in lead generation within a call centre environment.

Responsibilities:

• Handle customer inquiries and provide accurate information in an efficient manner.
• Verify/authenticate client details.
• Adhere to compliance and regulatory requirements.
• Research information using available resources.
• Update customer personal information.
• Identify and escalate priority issues.
• Provide ad hoc assistance to the contact centre team.

Requirements:

• 3 months or more of call centre experience in lead generation (telephonic).
• Grade 12 qualification is an advantage.
• Computer literacy is an advantage.
• Knowledge of customer service principles and practices is an advantage.
• Data-entry experience and good typing skills are an advantage.
• Experience in call centre telephony and technology is an advantage.

What you’ll get in return:

• Personal and professional development opportunities.
• Commission-based salary package and various incentives.
• Work with a dedicated team that values teamwork and collaboration.

Ability to commute/relocate:

• Reliably commute or planning to relocate to Randburg, Johannesburg, Gauteng before starting work (Required)

Application questions:

• Are you available immediately?
• Are you prepared to work for commission?

Turnaround time:

• The shortlisting process will start once the application is received. The response time may vary depending on the progress and manager availability. If you don’t receive a response within 7 days, please consider your application unsuccessful.